How do I change the date of my ticket?
Your tickets are date-restricted but your chosen date can be changed. To change the date of your ticket, you will need to contact our customer services team on 01202 338 420 or email us at email@example.com to speak to one of our advisors. Due to the remote nature of the tour, we request that you give us at least 24 hours in times of amendments.
What do I do with my e-ticket?
Your digital ticket will be sent to you via an email once you have booked your tickets. You have the option to print the ticket off if you wish. Alternatively you can show the driver the ticket on your phone or device screen and they will be able to scan this and issue you your day’s ticket for travel.
What does my ticket include?
Your ticket includes unlimited travel between the three New Forest Tour routes, you can hop on and off as much as you like for the duration that your ticket is valid for.
You can also use your ticket to gain 20% off at Beaulieu National Motor Museum, New Forest Wildlife Park, New Forest Activities, Hythe Ferry and Ringwood Brewery Shop.
Additionally, there is money to be saved along the way at local businesses. Find out more on our offers page.
Where can I buy my ticket from?
Tickets can be brought in advance online, or from our Travel Concierge at Brockenhurst Train Station, campsites, holiday parks Ferny Crofts and Burley YHA.
Can I pay for my ticket on the bus?
Yes, you can pay the driver with cash on the day you travel.
What security is in place for buying tickets online?
The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online.
What happens if I don’t receive my e-ticket within 2 hours?
Sometimes tickets can go into the ‘Junk’ mail box, so please check your spam filters and the ‘Junk’ mailbox if it hasn’t arrived within 2 hours.
If after 2 hours your confirmation email and e-ticket has not arrived (after checking your junk mailbox) please email firstname.lastname@example.org if you are certain payment was completed. We will respond during office hours Monday – Friday (excluding bank and public holidays).
What happens when I buy my ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Do you offer refunds?
Refunds will be given at our discretion, you will need to contact our customer services team on 01202 338 420 or email us at email@example.com to speak to one of our advisors.
Planning Your Visit
Due to the ongoing Coronavirus pandemic, all customers travelling on the Tour will be required to wear face coverings and maintain social distancing.
Some customers may be exempt from wearing a face covering, a list of full exemptions are available here. It is advisable to carry a Helping Hand card to show to drivers and other passengers in case you are challenged for not wearing one.
Do you allow dogs on board the New Forest Tour?
We love our furry friends and we are happy for them to travel for free, providing they are well-behaved. This is entirely at the discretion of the driver.
How long does the tour take?
The three Tour routes are hop on, hop off , which means you can choose how long your day will be.
If you don’t want to get off the bus along the way and just want to admire the stunning scenery of the National Park, we would recommend that you allow at least 2 hours for a round trip on one of our three routes.
How do I get to the Tour?
Bus travel from Southampton, Bournemouth and Salisbury is included free, when you buy your New Forest Tour ticket on board local buses from Bluestar, more or Salisbury Reds.
Ferry travel from Southampton to Hythe (on the Green Route) is included free, when you buy your New Forest Tour ticket from Hythe Ferry in Southampton (inside the Red Jet Terminal). Please note that free ferry travel only applies to same-day travel on Hythe Ferry.
There are train connections if you are travelling from further afield. Connect to the Tour at Ashurst, Brockenhurst, Lymington or New Milton train stations. More information can be found on our getting here page.
I’m not planning to catch the Tour for a couple of weeks, how do I know what the times are?
The New Forest Tour operates between 18 July and 31 August 2020 and our timetables can be viewed online on our timetable page.